GAIA in Dubai achieved top performance in the e-pharma market with Mantis Logistics Vision Suite (LVS.) Pharmaceutical Distribution Company (PDC Drug Store LLC), a company of GAIA Healthcare based in Dubai, UAE. PDC entered the B2C sales and distribution channel, along with its traditional B2B channel, to successfully meet the challenge of the new e-Commerce and Covid-19 era. The company extended its already existing cooperation with Mantis and trusted the Mantis Cyprus experts to transform PDC’s warehouse on Dubai Investment Park, via e-Commerce ready Mantis WMS LVS, into a modern e-fulfilment center of top performance. PDC also opted for Mantis LVS Mobile Vision Sales & Proof of Delivery (PoD) modules of LVS to automate and optimize its distribution process. To overcome the obstacles that occurred in daily operations, PDC expanded its existing cooperation with Mantis by adding three pillars: optimizing the flow of orders in the warehouse via e-Commerce ready Mantis WMS LVS, automating sales via Mobile Vision Sales Consolidated picking was adopted for single-line e-orders with the use of Smart Carts (Pick to Cart), Touch Screen Outbound Stations (Touch Screen Packing Station), Dropship was established, Mobile Vision Sales was set into force, and the LVS PoD client (running on Android or IoS) was also set into force. This modern web-based solution eradicated many wasted working hours on administrative tasks and streamlines the whole-sale process.
The LVS PoD client enabled real-time delivery process monitoring, electronic signature, electronic capturing of actual delivery timestamp, task confirmation during delivery, automatic GIS data capturing during delivery, visualization of the delivery points and routing on the digital map, Collect/ Cash on Delivery (CoD) Management, visibility of returns status on the spot and automated creation of credit notes and invoices, electronic capture of reasons for delivery failure, Automated re-routing, etc. The company enjoyed the great benefits of the implementation promptly after the go-live: warehouse productivity increased by 40%, both order fulfilment rate and customer service level significantly improved while costs were radically restricted. PDC invested in Mantis WMS LVS as the best-of-breed platform to digitalize its warehouse operations and achieve “same-day” delivery. The success of the project was based on key factors such as real-time stock monitoring, ABC Analysis on three dimensions, and volumetrics for all SKUs. Smart Carts and Multipurpose Stations were designed and implemented, and orders were routed via WMS LVS based on delivery points’ coordinates and loading operations were executed via RF terminals in real-time. The impact of Mantis WMS LVS’ implementation was significant and direct, with picking productivity quadrupling, picking errors eliminated, returns minimized, “same-day” delivery achieved, customer service level reached the highest ever level, and sales grew by 65% in half a year after the go-live.